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Paper Number KGSM-PP-1998-051 Title Utilization and User Satisfaction in End-User Computing: A Task Contingent Model Author Kim;ChangKi; Suh;KunSoo; Lee;JinJoo publisher Idea Group Publishing citation Information Resources Management Journal, Vol. 11, No. 4, Fall 1998 , pp. 11-24(14) Abstract There has been much controversy regarding the relationship between utilization and user satisfaction. Moreover, conflicting empirical results on that relationship have been reported. Based on the information processing view, a new, alternative model which can resolve this conflict is suggested. The model includes the congruence of task uncertainty and utilization and the contingent effect of task uncertainty on the relationship between utilization and user satisfaction in the context of end-user computing (EUC). This new model is moderately supported by an analysis of data obtained from 134 end-users in 16 Korean business organizations. The results imply that we should pay attention to the fit between task uncertainty and utilization to promote user satisfaction. The results also provide a framework which resolves the inconsistent relationship between utilization and user satisfaction. Implications and future research directions are drawn for further research on MIS and EUC and for the management of EUC. Full-Text PDF
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NumberTitle Author Abstract Full-Text KGSM-PP-2004-105 제조업체의 판매 후 시장활동의 영향 요인에 관한 연구 신현암, 송재현
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HTMLPDF KGSM-PP-2002-027 진입시기, 서비스 다양성 및 기업배경과 인터넷 기업의 성과: 국내 인터넷 쇼핑몰에 대한 탐색적 연구 조성훈, 박상문
이상곤, 이진주HTMLPDF KGSM-PP-2001-105 지식경영 유형별 지식경영 담당조직의 특성이 지식경영 성과에 미치는 영향 김중현, 이진주 HTMLPDF KGSM-PP-1998-329 혁신이론의 범위와 연구동향 이진주, HTMLPDF KGSM-PP-1993-001 기술창업 개발센터의 개념정립 및 효과적인 추진전략 - 대학의 역할을 중심으로 배종태, 이진주 HTMLKGSM-PP-1993-002 지역발전과 과학기술정책 이진주, 배종태 HTMLKGSM-PP-1993-001 지역발전과 과학기술정책 이진주, 배종태 HTMLKGSM-PP-1992-001 기술관리/정책의 교육 및 연구현황과 발전방향 이진주, 배종태 HTMLKGSM-PP-1988-002 개발도상국의 기술선택 배종태, 이진주 HTMLKGSM-PP-1986-004 국내기업과 합작기업의 행태 및 성과에 관한 비교연구 이진주, 현영석
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Contact : 김행란 (hrkim@business.kaist.ac.kr)
